• business people

    Optimize customer IVR self-service and improve caller experience

    Listening Methods caller experience analytics delivers the shortest time-to-value and lowest total cost of ownership
  • business people

    Uncover the root cause of IVR self-service issues

    Our Sound Analytics™ solution rank orders issues based on their financial and customer experience impact
  • business people

    Drive IVR self-service improvement quickly!

    Listening Methods is the only solution to analyze entire calls end-to-end and uncover IVR self-service issues in as little as 30 days.

Listening Methods is the leading developer of end-to-end caller experience analytics that deliver improved customer satisfaction and lower contact center operational costs

Listening Methods recognizes that every business needs to identify and quantify IVR self-service opportunities to drive increased call containment, reduce agent headcount, and improve customer satisfaction. Our Sound Analytics™ solution automatically uncovers IVR self-service opportunities that empower measurable improvements in as little as 30 days – improvements that drive increased customer satisfaction and reduce operational expenses.

Our unique self-contained appliance and analytic software quickly establishes a baseline of IVR self-service performance. It automatically identifies and quantifies issues rank ordered by their cost impact to the business and effect on customer experience. This detailed intelligence enables you to target the most critical issues first to deliver high-value improvements.

Once installed, our Listening Methods Sound Analytics™ solution proactively measures performance to goals on an ongoing basis and enables management to ensure that containment goals are met and customer satisfaction is maintained.

Listening Methods’ approach employs multiple engagement models to fit a contact center’s requirements. Each engagement begins with an assessment of your contact center’s IVR self-service initiatives and the data that supports them. Listening Methods assessments provide a critical view into current processes used to measure performance of contact center initiatives and deliver a set of actionable recommendations that maximize performance to goals in alignment with overall corporate objectives.

Listening Methods Sound Analytics™ solution

Listening Methods Sound Analytics™ solution installs quickly, requiring no back-office integration or extensive use of IT staff. Our approach delivers unparalleled results in a shorter time frame than any self-service analytics solution.

Listening Methods systems don’t stop with improved customer service and lower costs – our Sound Analytics™ solution supports a continuous cycle of improvement to maintain call containment and monitor customer experience.

Listening Methods’ unique approach employs a self-contained appliance with software to automatically analyze an unprecedented number of customer interactions and deliver lasting results.