A6 Key Tools for Acquiring, Supporting, and Keeping customers
ASK™ allows you to receive alerts for these important events:
- A sale closed
- There's a Churn Risk
- A Bug is reported
- Website issues
Alerts can be sent as SMS messages to your mobile device, emails, or dashboard displays, allowing you to respond to lost revenue or rescue opportunities, operations issues, or sudden changes in customer enquiries.
A range of tools enable full data extracts of the results of the ASK solution. This includes not only all the ‘hits’ on call transcripts, but also the metadata with each call, transcripts and audio files.
Thus ASK can play a role with other solutions, populating other dashboards and systems.
Rich support for Word Frequency Clouds and data extracts enables users to see changing trends in call content that they might not have otherwise seen.
ASK provides the ability to create a Word Frequency Cloud – and data tables with the same content – relevant to any search that one uses in the dashboard. For instance, if a user has a metadata field which specifies the product name, or marketing program, the Word Cloud will be linked only to those specific data values.
To find out more about Packaged Speech Analytics from Listening Methods call (415) 623-8646. Hours: 8am - 5pm PST.