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Customer Contact Analytics: Dashboard Solutions, Software
Products and IP Call Recording

Easy-to-use, reasonably priced solutions offering highly visual
dashboards

Listening Methods delivers visual, pre-packaged customer contact and experience
analytics solutions that may be quickly modified and placed in production. Most
vendors sell development tools, not solutions. These are often expensive, require
specialist skills, offer mediocre to poor dashboards and views, falling short of
their promise.

Pre-packaged, highly visual "Start-Up" templates
Quickly go into production, or use as design templates for your own
business intelligence environment

We pre-package customer experience and contact center knowledge into analytics
solutions so that you can:

Make dashboard solutions highly visual by using modern visualization
components to express complex data in simple ways.

Excel and Corda dashboard solutions for linking to your data or to
our analytics data repository
Highly packaged for users
Multiple visualization tools
Source code available to license
Use as a design template, or place into production

Support agent, IVR and end-to-end call
recording and use as a foundation of
Listening Methods' analytics solutions
Next generation, native SIP-based
solution for VOIP and traditional TDM
networks
Install in a day, low foot-print, excellent
cost of ownership

As consultants, Listening Methods provides custom solution designs and
implementation services to both vendors and users.

The fewer numbers and tables the better. Visual data radically reduces
learning time and presents much more information in the same space.
Users will adopt the solutions since the data will be obvious and easy to
understand.

We offer the Newfound IP Call Recorder because it is both a next generation
SIP-based solution optimal for general-purpose call recording and for capturing
customer experience analytics data.

The Next Step for Customer Contact Centers - Capturing High
Value Customer Information for the Corporation