Listening Methods is the leading developer of end-to-end caller experience analytics that deliver improved customer satisfaction and lower contact center operational costs. Our solution quickly establish a baseline of IVR self-service performance to provide a unique view into where improvements can be made. Listening Methods' solutions automatically identify and quantify issues rank ordered by their cost impact to the business and effect on customer experience. This detailed intelligence enables our customers to target the most critical issues first to deliver high-value improvements.
Listening Methods recognizes that every business needs to identify and quantify IVR self-service opportunities to drive increased call containment, reduce agent headcount, and improve customer satisfaction. Our Sound Analytics™ solution automatically uncovers IVR self-service opportunities that empower measurable improvements in as little as 30 days.
