Ensure Projects Provide High Business Value and ROI

Listening Methods focuses on designing solutions that provide the most important information to affect performance. The reason is:

• Projects can be implemented and adopted in reasonable time frames
• Resource requirements are reasonable
• Project benefits and costs are easy to identify and quantify, thus there is an easy path to ROI
• It is easy to achieve business value quickly
• Business processes are easy to modify for creating long term value and return with minimal impact

When engaging with Listening Methods, most projects start by identifying what data can be captured, describing the Use Cases that will bring value, and ensuring that the project makes business sense.

Methodology

The methodology employed by Listening Methods typically includes:

• Understand the business objectives and use cases
• Audit the content and quality of the data sources
• Identify which data elements are to be captured and how to get them
• Design the data model and resource for holding the data
• Design the reports and dashboards that meet the use cases
• Create a well understood test set to measure the quality of the results
• Implement the solution
• Provide user training
• Ensure adoption
• Manage the project towards achieving the business goals