Information Audit, Design, Implementation, User Adoption, Support and Outsourced Services

Services provided by Listening Methods include:

• Consulting: Discovering what high value customer interaction data is available, defiing projects, business impact and ROI, and determining how to get the data as automatically as possible

• Solution Design: Creating the detailed requirements and design specifications

• Project Management and Implementation: Managing projects and implementing part or all of a solution

• Coaching: Training customer’s personnel to ensure that solutions are adopted and that the business benefits are achieved

• Ongoing Support: Supporting projects that Listening Methods has implemented or supporting the ongoing maintenance of solutions that have been implemented by others

• Partner to a business: Transfering solution knowledge into a customer’s business processes, to ensure that the company can take over and manage the business processes and solution

• Outsourcer: Listening Methods acts as a company's department, supporting business group needs for data and business insight