The Listening Methods Sound FoundationTM option starts with installing the Listening Methods self-contained analytics appliance and software to analyze the client’s IVR self-service system. Sound AnalyticsTM installs in less than 2 days to create a robust baseline of IVR self-service performance in less than 30 days with up to 200,000 five minute calls. Once installed, the Listening Methods Sound AnalyticsTM solution immediately begins gathering data and statistics that drive detailed analytics and observations to Listening Methods dashboard reports. Sound AnalyticsTM quickly generates a baseline of system performance that is used to measure actual system performance to expected performance.
The Listening Methods Sound DecisionTM option begins with the installation of the self-contained appliance and analytics software that clients will use to analyze their IVR self-service systems. Sound DecisionTM is configured to gather data and statistics that deliver detailed analytics through Listening Methods dashboards, affording clients a detailed view into IVR self-service system performance against goals. The Sound DecisionsTM option is implemented with a low startup fee, enabling quick time to value and a remarkably quick return on investment. And since Sound DecisionTM is delivered as a service, your business does not incur any capital investments in hardware or software. Once installed, Sound AnalyticsTM automatically delivers critical insight to enable analysts to focus on important changes that drive the most value.
The Listening Methods Sound ProofTM option combines elements of the Sound FoundationTM and Sound DecisionTM Options. Our consultants act as your in-house voice IVR self-service analytics team, delivering analysis and recommendations for improvements, and monitoring your self-initiatives to ensure that they are performing to goals.
