The Listening Methods Sound DecisionTM option begins with the installation of the self-contained appliance and analytics software that clients will use to analyze their IVR self-service systems. Sound DecisionTM is configured to gather data and statistics that deliver detailed analytics through Listening Methods dashboards, affording clients a detailed view into IVR self-service system performance against goals. The Sound DecisionsTM option is implemented with a low startup fee, enabling quick time to value and a remarkably quick return on investment. And since Sound DecisionTM is delivered as a service, your business does not incur any capital investments in hardware or software. Once installed, Sound AnalyticsTM automatically delivers critical insight to enable analysts to focus on important changes that drive the most value.
The Sound Decision option includes an initial IVR self-service assessment by Listening Methods consultants. Assessments deliver a baseline of current self-service system performance while serving as a training exercise for client business analysts. Client training includes end -user training detailing use of the Listening Methods Sound AnalyticsTM solution. Once trained, client analysts are empowered to focus on the IVR self-service issues that are most important to your business. The Listening Methods Sound Analyticstm solution enables analysts to implement changes that yield the greatest return on investment to drive actual IVR performance beyond current goals. Sound Analyticstm provides detailed, targeted analytics that yield a quick time to value and have the lowest total cost of ownership. Since the Listening Methods Sound Analyticstm solution is designed to continuously monitor your existing IVR it uniquely enables a continuous cycle of improvement to accommodate changing business conditions. All Listening Methods solutions require almost no services to implement to deliver high value solutions at the lowest cost.
