The Listening Methods Sound FoundationTM option starts with installing the Listening Methods analytics self-contained appliance and software to analyze the client’s IVR self-service system. Sound AnalyticsTM installs in less than 2 days to create a robust baseline of IVR self-service performance in less than 30 days with up to 200,000 5 minute calls. Once installed, the Listening Methods Sound AnalyticsTM solution immediately begins gathering data and statistics that drive detailed analytics and observations to Listening Methods dashboard reports. Sound AnalyticsTM quickly generates a baseline of system performance that is used to measure actual system performance to expected performance.
Listening Methods consultants interpret the findings of the solution and focus on analyzing existing IVR self-service systems to provide recommendations for improvements, including the anticipated ROI’s of each recommendation. The Sound AnalyticsTM solution remains installed for 90 days, delivering a robust analysis of the client’s self-service systems along with a detailed trend analysis highlighting opportunities for IVR self-service improvements.
