The Listening Methods Sound ProofTM option combines elements of the Sound FoundationTM and Sound DecisionTM Options. Our consultants act as your in-house voice IVR self-service analytics team, delivering analysis and recommendations for improvements, and monitoring your self-initiatives to ensure that they are performing to goals.
Listening Methods consultants install the solution, conduct scheduled self-service performance evaluations, provide recommendations for system optimization, and coordinate system improvements with your companies IVR/VUI programming team. If your business does not retain an IVR/VUI team, Listening Methods can bring in a team of experts to make the recommended changes.
